Location:  Dubai

Employment Type: Full time

ABOUT THE ROLE

We are seeking a highly skilled and results-driven Senior Account Manager to join our dynamic team. In this role, you will collaborate closely with an Account Director to deliver exceptional client service and drive project success. Your primary responsibility will be to ensure the delivery of projects to the highest standards, coordinating resources and stepping in for the Account Director when needed. With your project management expertise and financial acumen, you will ensure projects align with strategic goals, are completed on time, and stay within budget.

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RESPONSIBILITIES

Project profitability

Ensure the highest quality of work is produced profitably and within the available budget.

Provide accurate administration and budget allocation across all projects, helping to grow Engage as a business.

Proactively monitor project for possible overruns or change of scope and highlight these risks to the Account Director.

Exhibit strong commercial awareness, flawless budget understanding, tracking and reporting to both the client and agency stakeholders including the Account Director, Financial Director, and Operations Director.

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Client relationship building

Develop and maintain effective professional relationships with all key stakeholders on the project.

Ensure regular client contact, and where feasible, spend time on client site to develop quality relationships and foster network’s.

Ensure the client is updated on the project status at all times.

Gain the client’s respect and demonstrate a solid understanding of their business.

Diplomatically challenge the client and other project stakeholders with reasoned arguments and thinking.

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Quality control

Produce quality briefings that enable Engage to produce our best work, on time, all the time.

Ensure briefs are signed off by the client, and the relevant resources are properly briefed.

Work swiftly and proficiently, upholding the highest quality standards.

Pre-empt client needs (proactive solution based thinking) and provide excellent time management on projects, clearly prioritising work.

Outline, organise, write and deliver quality presentations, reports and status updates.

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Account growth and new business development

Support with the creation and development of new opportunities from existing client relationships. Think with the ‘bigger picture’ in mind.

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Lead and inspire

Delegate effectively whilst providing team guardianship and ensuring the utmost quality control.

Effectively manage project resources, inspiring loyalty and commitment, and maintaining strong motivation.

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KEY REQUIREMENTS

A minimum of 5 years in an Account Manager /client services role

Bachelor's degree in communications, marketing, PR, or other related tertiary qualification

Excellent attention to detail

Excellent communication skills (written and verbal)

Fluent Arabic is a plus

Excellent time management skills

Excellent project management skills

MS Office Proficiency

Ability to multitask and manage multiple projects

Self-motivated and organised

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WHAT WE OFFER

At Engage we offer an exceptional work environment that values your skills and fosters professional growth. As a Senior Account Manager, you'll have access to exciting projects and the opportunity to work alongside a talented team. We provide a collaborative culture that encourages innovation and rewards your dedication. Additionally, we offer competitive compensation, recognition for your achievements, and a supportive work-life balance. Join us and help inspire success from the inside out.

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If all this is saying “ooh, that’s me!”, please upload your resume below. You can send all recruitment related enquiries to recruitment@engagegroup.me.